Effective Date: April 21st, 2025
Company Name: VIP Whistler Transportation Ltd.
Location: Whistler, British Columbia
We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your information when you use our transportation services, visit our website, or opt in to receive SMS communications.
1. Information We Collect
When you use our services, we may collect the following types of information:
- Personal Information: Name, phone number, email address, pick-up and drop-off locations, payment details (via secure third-party processors).
- Booking Information: Travel details such as dates, times, destinations, and passenger counts.
- SMS Communications: Phone numbers you provide to opt-in to receive service updates, booking confirmations, and customer support via SMS.
2. How We Use Your Information
We use your information for the following purposes:
- To provide and manage transportation services
- To communicate with you about your bookings
- To send service-related updates via SMS or email
- To improve our customer service and website
- To comply with legal obligations
3. SMS Communications and Opt-In
When you provide your phone number and opt-in, you agree to receive SMS messages related to your transportation services, such as:
- Booking confirmations and updates
- Arrival notifications
- Customer service messages
SMS opt-in and phone numbers collected for SMS communication purposes will not be shared with any third party and affiliates for marketing purposes. Your phone number is used strictly for service-related communication.
You may opt out of SMS communications at any time by replying “STOP” to any of our messages.
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. Your information may be shared only in the following circumstances:
- With trusted partners who assist in operating our business (e.g., booking software), under strict confidentiality agreements
- When required by law or to protect our legal rights
- With your consent
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure.
6. Your Rights
You may request access, correct, or delete your personal information at any time. To do so, please contact us at:
7. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.
